BUILD WITH US
Build the Right Things, in the Right Order
Your website, enquiries, bookings, payments, follow-up and customer service should help your business run—not create another layer of work for you to manage.
Before we recommend a website, CRM, booking system or automation, we first understand how your business works today, where customers are getting stuck and what you want the business to become.
Business by Design™ gives us both clarity about what your business genuinely needs—and the right order in which to build it.
DESIGN BEFORE IMPLEMENTATION
Your Business Needs More Than Another Disconnected Solution
You may know something is not working without knowing exactly where the problem begins.
Perhaps people visit your website but do not enquire. Enquiries come in but are not consistently followed up. Bookings, invoices and customer communication take too much manual effort. Or important information is spread across messages, inboxes, spreadsheets and different systems.
Each individual tool may work while customers still fall through gaps and the business remains harder to operate than it should be.
That is why we design before we implement.
THE FIRST STEP
Before We Build Anything, We Understand Your Business
You do not need to arrive knowing whether you need a better website, booking process, CRM, automation or something entirely different.
Business by Design™ is how we work that out together.
We begin by understanding:
- Where your business is today
- What you want it to become
- Who you are here to serve
- What you currently sell
- How customers find you, choose you, enquire, book or buy
- What happens after someone becomes a customer
- What currently depends on you
- Which people, processes and systems keep the work moving
- What is creating pressure, delay or unnecessary work
- What must change to support your future vision
Together, we identify what is working, where customers or work are getting stuck and what needs to change to support the business you are working towards.
Your Investment in Business by Design™: $3,500
Business by Design™ is a personalised 4–6 week engagement, with 50% paid to begin and the remaining 50% paid after your Blueprint Review and before your final Blueprint is released.
It includes:
- Business Discovery and Direction Session
- Offer and Revenue Review
- Customer Journey Mapping
- Operations and Delivery Review
- Systems and Technology Assessment
- Capacity and Founder-Dependency Review
- Opportunity and Risk Identification
- Technology and Infrastructure Recommendations
- Prioritised Implementation Roadmap
- Your Personalised Business Blueprint
Your Business Blueprint is yours to keep—and your engagement includes 12 months in The Business Room™ so you have somewhere to ask questions and receive practical guidance as you move forward.
You can use it to implement with Laubscher Consulting or share it with your own capable team.
YOUR BUSINESS BLUEPRINT
Clarity About Where You Are, Where You’re Going and What Comes Next
Your Business Blueprint brings the connected parts of your business into one practical strategic document.
It helps you understand:
- Your current business position
- Your future vision and priorities
- The customers you are designing the business to serve
- Your offers and revenue opportunities
- The journey customers should experience
- How delivery and operations need to work
- Where responsibilities should sit
- What should remain human
- What can be simplified, delegated or automated
- What technology and infrastructure are required
- What should be retained, improved, replaced or built
- What needs to happen first
- Your recommended implementation pathway
Instead of purchasing isolated solutions and hoping they fit together later, you leave with a clear plan for building with purpose.
OUR PROCESS
From “Something Isn’t Working” to a Business That Works Better
We learn how your business works today, what feels difficult and what you want the business to become.
We map the customer journey, delivery process, responsibilities, information and system requirements.
You receive your priorities, recommendations and practical implementation roadmap.
Laubscher Consulting identifies the implementation pathway, scope and sequence that best support your Blueprint.
Once approved, we create and connect the agreed website, customer journey, systems and automations.
You and your team receive the knowledge, documentation and support required to operate what has been built.
Where appropriate, we continue supporting and improving what has been built as your customers, team and business develop.
WHAT WE MAY BUILD TOGETHER
Your Business Blueprint Shows Us What to Build Next
Every business requires a different combination of foundations, customer journeys, technology and support.
Your Blueprint may recommend one pathway, a combination of services or a phased build that begins with the most important problem first.
You will receive a tailored scope based on what your business genuinely needs.
DIGITAL FOUNDATION
Digital Foundations
Create a professional online presence and a dependable way for the right customers to find you, understand what you offer and take the next step.
May be appropriate for:
Local businesses, trades, cafés, retailers and service providers needing a reliable professional presence and an organised way to capture and manage customer enquiries.
Potential inclusions:
- Professional business website
- Core website pages
- Mobile optimisation
- CRM foundation
- Contact and enquiry forms
- Lead capture
- Basic email communication
- Essential automations
- Customer-information structure
- Foundational handover and documentation
Investment:
From $4,500
CONNECTED GROWTH
Connected Business Systems
Connect enquiries, bookings, payments, follow-up and customer communication so less depends on memory, repeated administration and disconnected tools.
May be appropriate for:
Growing businesses managing regular enquiries, bookings, sales, customers, team members or increasingly complex delivery processes.
Potential inclusions:
- Website and CRM integration
- Customer journey implementation
- Online bookings or e-commerce
- Payment integrations
- Lead capture and management
- Enquiry and follow-up workflows
- Customer segmentation
- Email marketing and nurturing
- Onboarding automations
- Delivery and operational workflows
- Reporting and visibility
- Team handover and documentation
Investment:
From $7,500
LEARNING INFRASTRUCTURE
Learning & Membership Platforms
Give participants one connected place to register, pay, learn, access resources, receive communication and continue their journey with you.
May be appropriate for:
Established educators, coaches, consultants and organisations delivering courses, programmes, memberships, professional learning or resource libraries.
Potential inclusions:
- Required website and CRM foundations
- Academy LMS
- Member portal
- Online course structure
- Resource library
- Registration and payment journey
- Participant onboarding
- Email nurturing
- Learning and progression automations
- Community features
- Member communication
- Delivery documentation and handover
Investment:
From $15,000
A NOTE ABOUT IMPLEMENTATION
Your Business May Not Fit Neatly Into One Package
The packages above show the types of infrastructure Laubscher Consulting can design and implement.
They are not fixed boxes you need to choose from before we understand your business.
Your Blueprint may show that:
- Some of your existing systems should remain
- Certain foundations need to be corrected first
- One priority journey should be implemented before anything else
- Your build should be completed in phases
- Capabilities from more than one pathway are required
- Your own team can implement parts of the roadmap
- A tailored implementation scope is the most responsible option
Your final scope, sequence and investment are determined through Business by Design™.
WAYS WE MAY BUILD TOGETHER
Implementation Designed Around the Work Required
Once your Blueprint is complete, the recommended work may be delivered through:
These are possible delivery formats following Business by Design™ or an approved workshop Blueprint. They are not alternative public starting points.
WHY WE WORK THIS WAY
Clarity Protects Your Investment
Buying or building the wrong thing is expensive. So is rebuilding it later when the missing connections finally become visible.
A design-first approach helps:
- Prevent unnecessary software purchases
- Reduce duplicated tools and disconnected data
- Clarify the project scope before building begins
- Give the implementation team clear requirements
- Protect the intended customer experience
- Make responsibilities and handovers visible
- Identify what should remain human
- Create safer and more useful automations
- Make delegation easier
- Establish realistic priorities
- Reduce avoidable rebuilding later
- Ensure technology supports the business vision
The goal is not to add more.
The goal is to understand what your business genuinely needs and then build each next step with purpose.
BUILT FROM REAL BUSINESS EXPERIENCE
We Recommend What Helps Your Business Work Better
Our approach has been shaped by building real businesses and helping clients untangle websites, enquiries, customer journeys, people and systems that were added at different times for different reasons.
We have seen a website look professional while customers still cannot find the right next step. We have seen software function correctly while the owner continues copying information, chasing replies and holding the process together manually.
And we have seen what changes when the owner’s vision, the customer’s experience and the work happening behind the scenes are designed to support one another.
That is why our first question is not:
“What software should we install?”
It is:
“What needs to happen for this business and its customers to have a better experience?”
YOUR NEXT STEP
Ready to Build With Clarity?
You do not need to choose your implementation package today.
Begin with Business by Design™ and we will look at how customers find, choose and buy from you, what happens behind the scenes and where time, opportunities or customer trust may be getting lost.
You will leave with a personalised Business Blueprint showing what needs attention, what can wait and the practical order for moving forward.
Your Blueprint belongs to you. Build it with us, use your own capable team or take it to another provider.